Critically reflect on your service in a leadership or non-leadership role, especially in the context of volunteer or civic engagement. Include the virtuous business model concept of social

FALL/WINTER 2017

A C ONVER SATI ON WI TH

Surviving Life’s Riptides

Growing a Literary Executive

Strategic Planning Within a Changing Healthcare System

Michael Lizárraga PRE SIDE NT & C EO, TELAC U

ISSN 2573-8089 (PRINT) ISSN 2573-8097 (ONLINE)

Define Yourself

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o all the good you can, in all the ways you can, to all the souls you can, in every place you can, at all the times you can, with all the zeal you can, as long as ever you can.” The quote is attributed to John Wesley, the 18th-century evangelist,

churchmen, and theologian. It speaks to me deeply because it highlights the ongoing need to be doers of good in all instances and all circumstances.

Through our vocational efforts, we are granted an opportunity to be doers of good in the world. After all, a signifi cant amount of our day is spent engaged in our daily vocational work. This edition of The DeVoe Report highlights not only the depth of good which can be done through our professional labor, but it also underscores the breadth of good which can be done when we are willing to value and engage the diversity amidst those with whom we live, work, and worship. The beauty of embracing diversity is that it is also the embracing of opportunity for us to serve as many as we can as well as we can.

From the insightful interview with Dr. Michael Lizárraga concerning the work of TELACU, the nation’s largest Community Development Corporation, to the story of DeVoe School of Business alumnus, Mr. Brian Harlow, a leader at Fiat Chrysler Automobiles, it is my sincere hope that this edition of The DeVoe Report encourages each of us to use our God-given gifts, talents, and abilities in the diverse environments and communities around us and become doers of good, however we can.

President Indiana Wesleyan University

DR.DAVID WRIGHT

A Conversation with Dr. Michael Lizárraga

Kneeland C. Brown

CONTENTS

10

Surviving Life’s Riptides Amy (DeVoe) Groshell

14 Bible & Business Auntie Anne’s Pretzels Jerry Pattengale

2020 In the Business of Compassion Brock Reiman 24

Jerry Pattengale

The Future Belongs to Those Who Dare

Raymond Rood & Priscilla Rose

34

Shining at work Julia Underwood

44

6

50

28 Alumni Spotlight Brian Harlow (’98) Kneeland C. Brown

20

It is possible Lauren Young

40Leadership by The Book

Brent Garrison

Avoiding Bad Managerial Decisions

Chuck Roome

48

Corporate Social Responsibility Turns Inwards Dutch Kendall

68Growing a Literary Executive

Doug Wilson

64 A Comparison of Investing

& Gambling from a Christian Perspective

Kent T. Saunders

54 Employee Stock Ownership

Plans, Stewardship, and the Virtuous Business

Richard M. Van Doel, Gary F. Wilkinson

60 The Path to Virtue Orlando Griego

76 Information Technology

Diversity Joseph Snider & Debbie Philpott

Managing Generational Diversity in Teams and the Workplace Marian Carpenter

Scripture and Abraham Kuyper’s

“Sphere Sovereignty” Lawrence J. Belcher

72 Storytelling for Influence Victoria Ramirez

82

90 Strategic Planning Within a Changing

Healthcare System

Matthew Barber86 Estate Planning Fundamentals Justin M. Henegar

94

VOLUME 1 | ISSUE 2

authors DeVoeREPORTTH E

MATTHEW BARBER, ABD Matt Barber is Assistant Professor of Healthcare Administration in Indiana Wesleyan University’s DeVoe School of Business and lives in Independence, KY with his wife and two sons. His research interests include corporate stewardship and healthcare strategy.

LAWRENCE J. BELCHER, Ph.D. Dr. Larry Belcher is Dean of the School of Business and a professor of finance at the University of Indianapolis, Indiana. He is also the past president of the Financial Education Association, an international association of educators dedicated to improvement in financial literacy and the teaching of finance. He has had a long career as an educator and college administrator in Indiana, Kentucky, North Carolina and Florida and has actively published research in a variety of academic journals and other outlets. He holds a Ph.D. in economics from Indiana University, a Master of Science degree in economics from Auburn University, and a Bachelor of Arts degree in mathematics from Hanover College. He is also an ordained ruling elder in the Presbyterian Church in America (PCA).

KNEELAND BROWN, Ed.D. Kneeland C. Brown, Ed.D., serves as President of Trinity Academy and partners with Enterprise Stewardship, a business leadership and organizational development company committed to equipping virtuous leaders. Dr. Brown holds a Doctor of Education degree in Educational Administration and resides in Wichita, KS with his wife Tearrah and their five children.

MARIAN CARPENTER, DM Dr. Marian Carpenter is an adjunct faculty member of the DeVoe School of Business at Indiana Wesleyan University. She has taught at IWU since 2006. Dr. Carpenter worked in the steel industry for 25 years and transitioned to the energy industry in 1999 where she served as an energy industry executive until 2014. She is currently the president of XYZ Consulting, consulting on generational diversity (generations XYZ) and lending her expertise in energy to large and medium-sized commercial and industrial companies in the areas of electricity and natural gas procurement strategies. She lives in Akron, Ohio.

BRENT GARRISON, Ph.D. Dr. Brent Garrison currently serves as Vice President of Education with CEO Forum in Colorado Springs, Colorado. He currently works with over 50 CEOs around the country who oversee a wide variety of public and private companies, universities, and non-profits. Dr. Garrison previously served 10 years as dean of students at LeTourneau University and Moody Bible Institute. He also served for 15 years as the president of Arizona Christian University in Phoenix, Arizona. Dr. Garrison has taught high school sciences; college courses in business, leadership, Bible, and Christian education; and graduate courses in student development and educational psychology. Dr. Garrison earned a doctorate in educational administration and a master’s in educational administration. Dr. Garrison has been married to his wife, Margaret, for 42 years and together they have four grown children and five grandchildren.

ORLANDO GRIEGO, Ph.D. Dr. Orlando Griego is an expert in organizational, HR, and team development, with experience as an associate dean at Azusa Pacific University, senior faculty member at the Federal Executive Institute in Charlottesville, VA, and dean at the University of St. Francis. He was, among other credits, winner of the Best Teacher of the Year at Azusa Pacific University and twice nominated as Best Teacher of the Year while at Colorado State University. He is the co-author of 4 books and over 40 publications and conference proceedings. Dr. Griego earned his doctorate in human resource development at Colorado State University in 1997, a Master of Science in human resource management at Golden Gate University in 1985, and a bachelor’s degree in social service at San Jose State University in 1982.

AMY (DEVOE) GROSHELL Amy (DeVoe) Groshell is a wife, mother of five, spiritual leader, and active philanthropist. She is passionate about building community and a meaningful life for those affected by disabilities following the example of Jesus' love for the marginalized and oppressed.

JUSTIN HENEGAR, Ph.D. Dr. Justin Henegar is Executive Director for research and scholarship at the Ron Blue Institute for Financial Planning at Indiana Wesleyan University. Dr. Henegar earned his Ph.D. in personal financial planning, during which time he focused his research on financial literacy being taught by homeschooling families. He also holds an MBA specializing in leadership and organizational development.

DUTCH KENDALL, Ph.D. Dr. Dutch Kendall is Assistant Dean and Chair of Teaching Faculty in the DeVoe School of Business at Indiana Wesleyan University. He holds master’s degrees in business administration and finance, a CFP, and a Ph.D. in organization and management. Prior to joining DeVoe, he worked for GE for over 20 years in various leadership roles. His research focuses on faith in the workplace and higher-order forms of motivation. Dr. Kendall and his wife, Teresa, have two children. His free time is spent attending kids’ events, playing music in church, and taking long bicycle rides through the countryside with a good book.

JERRY PATTENGALE, Ph.D. Dr. Jerry Pattengale is author of more than twenty books, has co-developed a top-ten-visited website, and has generated significant funding for projects. Indiana Wesleyan University named him its first University Professor (2014). He holds various distinguished appointments and awards—including USC’s National Student Advocate Award, AP’s Hoosier State Press Association (2015 and 2016), and the National Endowment of Humanities. Dr. Pattengale serves on several boards and was the founding director of the Scholars Initiative and the Education Department at Museum of the Bible.

DEBBIE PHILPOTT, Ed.D. Dr. Debbie Philpott is a full-time professor in the DeVoe School of Business at Indiana Wesleyan University. She primarily teaches various graduate human resource management courses and the graduate capstone course. Research interests include: human resource management, faith at work, Bible integration in curriculum, micro-entrepreneurship, work/life balance, and well- being. She and her husband, Herschel, live on the bank of Grand Lake in Celina, Ohio.

VICTORIA RAMIREZ Victoria Ramirez is a two-time graduate of Azusa Pacific University, earning a Bachelor of Science in marketing and a master’s in business administration. Launching her career, Victoria started at Focus on the Family serving as the director of the Focus Leadership Institute where she handled all marketing and chief of staff duties. Victoria then expanded her skill set by transitioning to marketing agency life. Victoria most recently took the role as the director of creative development and communications for America’s Christian Credit Union, a financial institution for cultural engagement.

BROCK REIMAN, Ph.D. Dr. Brock Reiman has worked in higher education since 1985 as a professor and administrator. He serves as the VP for Academic Affairs at Indiana Wesleyan University (IWU), in non-residential education. In this role he oversees four academic units: DeVoe School of Business, School of Educational Leadership, School of Service and Leadership, and Division of Liberal Arts. Prior to coming to IWU, Dr. Reiman served as a leader at Malone University in various positions. Dr. Reiman has broad experience with academic accreditation including serving as a Peer Consultant for the Ohio Board of Regents, peer reviewer for the Council for Accreditation of Counseling & Related Educational Programs (CACREP), peer reviewer for the Higher Learning Commission (HLC), and as a liaison for School Counseling for the National Council for Accreditation of Teacher Education (NCATE) accreditation.

RAYMOND ROOD Raymond Rood is the founder of The Genysys Group, a firm offering organization development and transformation support to for-profit, not-for-profit organizations and public agencies worldwide seeking to initiate, sustain, and/or safeguard long-term change. His consulting and teaching have taken him to all of the continents and allowed him to work in over thirty countries. He served as the founding dean of the International Forum for Child Welfare’s Executive Institute on Leadership and Organizational Development. Ray is also the founder of graduate degree programs in student development education and human resource leadership at Azusa Pacific University where he has been involved for more than fourty years. For over ten years he served as a member of the Azusa Pacific University Board of Trustees including four years as vice chairman.

CHUCK ROOME, Ph.D. Dr. Chuck Roome and his wife Wendi live in Marion, Indiana where Chuck works as a professor in the DeVoe School of Business at Indiana Wesleyan University. Wendi is the founder and director of Rebecca’s Hope, a local mentoring program for youth who have experienced the death of a parent.

PRISCILLA ROSE Priscilla Rose worked many years as a manager in higher education while pursuing her master's degree in business. Through a consulting partnership to assist a family-owned business, she first connected with Genysys' founder, Ray Rood, and was able to successfully introduce Genysys' transformational change model to support a shift in the organization that produced significant bottom-line results. After witnessing the power of this approach, Priscilla told Ray that she envisioned herself running his company, Genysys, in her future. Through a series of circumstances, this vision came to fruition after only 4 years. In 2016, Priscilla collaborated with her Genysys colleagues to write a book, The Future Belongs to Those Who Dare, about those who have participated in Genysys' signature process, Strategic Futuring!

KENT SAUNDERS, Ph.D. Dr. Kent Saunders is Professor of Finance and Economics at Anderson University in South Carolina. Dr. Saunders earned his doctoral degree in applied economics from Clemson University and currently serves as the Director of Publications for the Christian Business Faculty Association. He enjoys hiking to waterfalls and playing chess.

contributors

Kneeland C. Brown, Ed.D. EDITOR-IN-CHIEF

It is an honor to bring you this edition of The DeVoe Report. I am excited about the content within these pages and expectant that it will both encourage and challenge you in your professional journey as you seek to serve virtuously in your given sphere of infl uence. I want to thank all of the many contributors who have worked so hard to bring this magazine together. Every article, advertisement, photo and graphic is a demonstration of the deep commitment of many. It is my sincere hope that the pages of this magazine speak to you and inspire you in a fresh way.

Lauren Young MANAGING EDITOR

Jerry Pattengale SENIOR WRITER

Jerry Shepherd CHIEF MARKETING OFFICER

Heather Snodgrass CREATIVE DIRECTOR

Evan Eikenberry DIRECTOR OF DIGITAL STRATEGY

Jenne Logsdon SENIOR DESIGNER

Laura Matney PRODUCTION COORDINATOR

Rachel Ashley EMAIL MARKETING & SENIOR EDITOR

DeVoeREPORTTH E

© Copyright 2017 DeVoe School of Business

Indiana Wesleyan University. All rights reserved.

Subscription Services:

DeVoe School of Business Email: [email protected]

JOSEPH SNIDER, Ph.D. Dr. Joseph Snider received a Bachelor of Science in mathematics from Illinois College in Jacksonville, Illinois. He received an MBA from Indiana Wesleyan University and was in the fi fth class to graduate from the adult education program. Dr. Snider has a doctoral degree in business administration focusing on management information systems. He has worked over 30 years in information technology, mostly in application development and project management for heavy industrial, fast food, and now healthcare. Most recently, Dr. Snider was certifi ed in project management with a PMP designation. He and his wife have two children and one grandchild.

JULIA UNDERWOOD, Ph.D. Dr. Julia Underwood is Professor of Management and an organizational psychologist at Azusa Pacifi c University. She developed a process model, The Dialogical Approach: Faith in Practice, with a colleague which has resulted in an annual conference series along with research publications and a forthcoming book: Working Faithfully in the 21st Century. Dr. Underwood’s business consulting specialties are organizational development, customer satisfaction measurement and managerial coaching and training. Her research agendas include customer service and satisfaction, organizational development and faith integration. Her degrees include a B.A. in speech communication from California State University, and an M.S. and Ph.D. in organizational psychology from California School of Professional Psychology.

RICHARD VAN DOEL, Ph.D. Dr. Richard Van Doel is the founder of the Indiana Center for Employee Ownership (INCEO). The mission of INCEO is to promote education and advocacy on the benefi ts of employee ownership to business leaders, state legislative members, members of academia, and students within the state of Indiana. Dr. Van Doel received his Ph.D. from Indiana Wesleyan University and is a Louis O. Kelso Fellow at Rutgers University’s School of Management and Labor Relations. He retired from the US Navy in 1993 and has been president of Performance Validation LLC since 2006.

GARY WILKINSON, Ph.D. Dr. Gary Wilkinson is Professor of Business and Faculty Emeritus for the DeVoe School of Business at Indiana Wesleyan University where he teaches economics. Prior to full-time teaching at Indiana Wesleyan University, he worked for 27 years at GTE Corporation. Dr. Wilkinson is a past president of the Indiana Economic Forum and has served IWU as Faculty Chair for the non-residential college, Chair of the University Faculty Relations Council, and Chair for the DeVoe School of Business. He lives in Indianapolis and actively attends St. Marks United Methodist Church. He and his wife have four children and eight grandchildren.

P. DOUGLAS WILSON Doug is Chairman of Monon Capital. Prior to founding Monon Capital, he was Senior Vice President and Chief Administrative Offi cer of Hillenbrand, Inc. until he retired in 2014. He has previously held senior executive positions at Boston Scientifi c Corporation, Guidant Corporation, Ronald Blue & Co., and Eli Lilly & Company. Doug chairs the Board of Trustees of the Sagamore Institute, serves as a trustee of The Trinity Forum, is a member of the Advisory Board of Tuskegee University, and is a director of the International Arts Movement. He attended Babson College's Consortium for Executive Education and Ball State University, where he earned a Bachelor of Science and a Master of Science.

DAVID WRIGHT, Ph.D. David Wright serves as President at Indiana Wesleyan University. Dr. Wright was Provost and Chief Academic Offi cer for fi ve years prior to his election as president in May 2013. Before coming back to IWU in 2008, he was Dean of the School of Theology at Azusa Pacifi c University. Dr. Wright has served in several other positions at Indiana Wesleyan University. Dr. Wright earned his Ph.D. in Educational Policy Studies and Evaluation from the University of Kentucky. He has published three books, numerous articles, and contributed chapters to several professional books. Dr. Wright and his wife Helen have been married since 1977. They have two adult daughters and 3 grandchildren.

LAUREN YOUNG Lauren Young is Managing Editor for The DeVoe Report. In addition to her work on The DeVoe Report, she enjoys her role in helping DeVoe School of Business create world changers across the world through a business education. Lauren earned her Bachelor of Science from Indiana State University and her master’s in business administration from Indiana Wesleyan University. Lauren’s passion outside of work is similar to that of her work passion – helping people realize the potential that is within themselves, so they can change the world. Together, Lauren and her husband, Eric, have three children.

BOARD OF ADVISORS Ilene Bezjian- Chair

Ian Blair Cynthia Booth

Ron Brumbarger Ryan DeVoe

Greg Enas Sarah Lacey

Pete Ochs Raúl Soto

P. Douglas (Doug) Wilson

Surviving Life’s

Y STORY AS A YOUNG MOTHER IS PROBABLY NOT MUCH DIFFERENT THAN MOST. Becoming a mother was all I had ever wanted and I was

beyond excited when my journey into motherhood began. I wanted my family to be similar to my childhood experience – with devoted parents who pursed their dreams and raised their family in a loving Christian home. I married Steele Gudal (my college sweetheart) who was entrepreneurial in nature like my father, Jim DeVoe, Sr. In fact, I always joke that my father fell in love with him fi rst! Shortly after the engagement ring was on my fi nger, Steele dropped out of an MBA program at Oral Roberts University to work in sales for my father’s company, J.D. Byrider, and support his dream of making J.D. Byrider, the used car sales and fi nance franchise, a nationwide success.

Soon after our wedding, Steele left the corporate side of the company to set off with his best friend from college to become J.D. Byrider franchisees. Less than two years and two locations later, Steele returned to the J.D. Byrider corporate offi ce as the Chief Executive Offi cer. It wasn't always easy having both my father and husband work side-by-side but they grew and persevered and developed a respect for the other's giftings and leadership styles. I stayed home to care for our children, Gabrielle and Gentry, two girls 13 months apart.

Hope, healing & entrepreneurship By Amy (DeVoe) Groshell

IWU | THE DeVoe REPORT 7

Both girls were born full-term, healthy, and thriving; however, both would eventually regress. Each took a diff erent mode of regression. Gabrielle's started around six months. Things began to shift developmentally as Gabrielle's milestones became more stretched out, but she persevered and slowly learned at her own pace. Gabrielle's developmental delays have never received a defi nitive diagnosis and she has always desired a life alongside everyone else. Gentry, on the other hand, had a quick regression after multiple rounds of antibiotics and routine vaccines between 12-15 months and was eventually diagnosed with autism. Our once talkative and interactive child began a path of regression, crying, running away, and aloofness. It was the most heart wrenching as there were no answers. Gentry, like her sister, developed diffi culty sleeping and became very picky, limiting her foods to three items. It was by the grace of God that I survived those early years.

The challenges parents face while raising/loving a child with autism are far-reaching and endless: unknown etiology, expensive therapies often with minimal outcomes and sometimes regression, special diets, lack of sleep, fl ight risk, minimal to no expressive language, social isolation, and excessive, repetitive, and aggressive behaviors and more. Fortunately, the joys and triumphs are far-reaching and endless as well. As I learned to embrace Gentry as a child who God made, I saw a new beauty. She lives life from the heart. She is not constrained by social norms. She has a unique sensitivity to those who need love and compassion and many days when despair crept in, she would insist I interact with her to keep me from depression. I've always said that the depth of the pain is also a measure for the depth of God's mercy and grace if we allow that pain- generated chasm to be fi lled. I have also learned from pain that it is best not to fi ll that void yourself but to live open- heartedly and walk in trust that what God can do with it is far better than I could ever dream or imagine.

A diagnosis with autism throws parents into grief. Most people are familiar with the stages of grief as denial, anger, bargaining, depression, and acceptance. While this is true, parents living with a child with a disability will experience these phases in diff erent severity throughout their lives in a non-linear fashion. With support and faith even as small as the grain of a mustard seed, there is beauty and joy to be unearthed amidst the challenges.

My personal story is that I spent almost the fi rst six years after the diagnosis in denial. While I wasn't in denial about the diagnosis itself, I was about its outcome. I made it my life's mission to recover my daughter, Gentry, from autism's label at the price of losing sight of who she was as God's beautiful creation. I now compare this to a riptide. If I swam against autism's strong current, I would become exhausted and drown. Instead, if I went against my instinct and (by faith)

swam away from it, I would make it to shore. I look back at this time as me fi ghting a rip current and I was left exhausted and disappointed. The start of healing was when I realized that fi ghting this battle diff erently would drastically change the outcome it had not only on my child but on my family and others I encountered who were in similar situations.

Steele, ever the entrepreneur, decided to visit a center for children with autism in Florida with his close friend, Rick Stanley. They both returned excited to start something similar in Indianapolis. Why not gather together families approaching autism using similar theories and with similar belief systems? We hypothesized that not only would the children benefi t from their interaction, but our facility, the fi rst and still the only non-profi t facility serving persons with autism, would be a blessing to the whole family as it was our aim to approach the process holistically by providing in services, individual-directed therapy, and respite care. Turning our pain into positive energy and becoming a blessing to others was a huge part of our healing. We went from isolation to community. One strong take away for me has been this: the shared life is the best life.

Through the entrepreneurial work of founding a center, we went from desperately grasping at straws to a big picture mentality of how suff ering could actually be turned around to healing. As marriage partners, we could move forward on a parallel plane. No longer on separate trajectories, we could fi nd healing and hope and balance.

As with most family businesses, we faced rough times and, after eight years, a decision was made that it would be best for Steele to step out of his role in the corporate franchise offi ce of J.D. Byrider and into the role of franchisee. Before Gentry was even able to fi nish her fi rst year in the newly established center, we made the decision to relocate to Florida. As painful as this transition was, my father never lost his adoration for Gentry and his commitment to be a benefactor to the center as well as maintain his position on the board.

Just when we had found our stride in Florida, tragedy nearly swept us off of our feet when Steele and my father died in a private plane crash in March of 2006. It was in this moment I realized my deep gratitude for their restored relationship and the forgiveness they had found. At this critical time, a friend and business comrade of Steele's (also a former employee at J.D. Byrider) and my younger brother, Ryan DeVoe, stepped forward in the name of Steele and my father's memory to direct and guide the course of the organization’s future.

Ryan's role as board member helped through a diffi cult transition while Steele's friend continues Steele's legacy as chair of the board of directors. At his direction and in its 15th year of operation, the center boasts six thriving locations throughout Indiana and serves approximately 175 clients

swam away from it, I would make it to shore. I look back at this time as me fi ghting a rip current and I was left exhausted and disappointed. The start of healing was when I realized that fi ghting this battle diff erently would drastically change the outcome it had not only on my child but on my family and others I encountered who were in similar situations.

Steele, ever the entrepreneur, decided to visit a center for children with autism in Florida with his close friend, Rick Stanley. They both returned excited to start something similar in Indianapolis. Why not gather together families approaching autism using similar theories and with similar